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7th August 2007

Secure Virtual Office teams up with Flightdeck CRM and Diamond Discovery

Peter Wiggins, Managing Director of Flightdeck CRM asks, "What value do you put on your customers?" A lifetime customer can be worth a great deal to you in loyalty, recommendations and orders. What's more, retaining them is around 8 times cheaper than finding new customers.

That's why excelling in this area whatever business you're in - is not just necessary, it's imperative.

Flightdeck can completely control your CRM. This powerful software helps your staff have relevant customer knowledge on screen, live, when communicating with customers. Issues, history and sales are tracked and monitored. Call centres seem suddenly well-informed. Employees appear on the ball. Your team is operating with great skill.

That's because all internal teamworking and communications are quick, efficient and professional. So there are no expensive mistakes or embarrassing errors. And this means your customers enjoy outstanding relationships with your company."

Peter Wiggins added, "We are increasingly asked by our existing and prospective customers if we provide hosted solutions and we are delighted to tell them about our Alliance Partnership with Secure Virtual Office, who provide a corporate quality IT facilities at an affordable price."

Dr Ian Vickers, Managing Director of Diamond Discovery comments, "Diamond Discovery is business software with a difference. Our solutions for fully-integrated management of accounts, supply chain, inventory, EPOS and customer relations grow with your business.

We specialise in helping businesses from many industries, including manufacturing, construction and distribution, trade and retail, service and public sector, to improve their financial reporting and achieve control of their business.

And because Diamond's software is modular and easily upgraded, it is as suitable for start-up businesses as it is for larger enterprises with multi-million pound turnovers."

Bill Duncan concluded, "We are looking forward to demonstrate that joined up solutions work really well when they are combined with enterprise class hosted solutions. Software as a Service (SaaS) is becoming a 'must' consideration for SMEs that want to access leading edge solutions at an affordable price and without having to develop expensive in-house IT support skills."


Secure Virtual Office



United Kingdom IT Association